Question 1

What is Diplotix?

Accepted Answer

Diplotix is an AI-assisted hiring platform for candidates and recruiters. Candidates can build a profile and discover relevant jobs, while recruiters can manage roles, review applicants, and use matching signals to prioritize hiring work.

Question 2

Who is Diplotix for?

Accepted Answer

Diplotix is for candidates looking for relevant roles and for recruiters or hiring teams that need a structured workspace for jobs, applicants, candidate review, and hiring signals.

Question 3

Is Diplotix free for candidates?

Accepted Answer

Yes. Candidates can create a profile, upload a resume, discover jobs, save jobs, and apply without paying.

Question 4

Do I need a resume?

Accepted Answer

A resume is recommended because it helps complete your profile faster and gives recruiters better context. You can still start with basic profile details and add a resume later.

Question 5

How does profile completion work?

Accepted Answer

Profile completion is based on real candidate profile details such as basic information, resume, skills, experience, education, preferences, and supporting links.

Question 6

Can recruiters see my profile?

Accepted Answer

Recruiter visibility depends on your profile, privacy settings, applications, and approved product workflows. Private candidate data should not be exposed from public pages.

Question 7

Can I update my resume later?

Accepted Answer

Yes. You can update or replace your resume later from candidate profile surfaces where resume upload is available.

Question 8

Can I save jobs?

Accepted Answer

Yes. Candidates can save jobs and return to them later from saved-job surfaces when logged in.

Question 9

Can I use Diplotix for remote jobs?

Accepted Answer

Yes. Job discovery and matching surfaces include location and work-mode signals where available, including remote, hybrid, and on-site roles.

Question 10

What is included in Growth?

Accepted Answer

Growth includes core recruiter workflows such as dashboard access, applicant management, AI-assisted matching and ranking, candidate search, recommendations, filters, analytics, company profile tools, and active job capacity.

Question 11

What is included in Scale?

Accepted Answer

Scale includes Growth features plus advanced AI hiring tools, expanded active job capacity, team collaboration, shared notes, advanced analytics, and priority support.

Question 12

How do AI credits work?

Accepted Answer

AI credits are used for AI-assisted recruiter workflows such as insights, comparisons, recommendations, and other advanced hiring features where available.

Question 13

Does AI make hiring decisions?

Accepted Answer

No. AI-assisted features provide summaries, comparisons, and signals to help recruiters review candidates. Hiring decisions remain with the recruiter or hiring team.

Question 14

Can I upgrade later?

Accepted Answer

Yes. Recruiters can move to a higher plan later as hiring needs, active roles, team workflows, or AI usage increase.

Question 15

What is the 24-Hour Candidate Match Guarantee?

Accepted Answer

Diplotix helps eligible recruiters receive qualified candidate matches within 24 hours of posting an active job.

Question 16

What counts as a qualified candidate match?

Accepted Answer

A qualified match is a candidate whose profile, skills, experience, preferences, and job-fit signals align with the posted role.

Question 17

Which jobs are eligible?

Accepted Answer

The guarantee applies to complete, active recruiter-posted jobs with clear role details, required skills, location or work mode, and salary or compensation information where applicable.

Question 18

What happens if no match is found within 24 hours?

Accepted Answer

For eligible jobs, Diplotix may extend the recruiter trial, provide additional platform support, or help the recruiter improve the job post. The guarantee does not promise applications, interviews, or hires.

Question 19

Do you offer annual plans?

Accepted Answer

Yes. Diplotix supports yearly billing for eligible recruiter plans, with the same plan features and a discounted annual billing cycle.

Question 20

What payment methods are supported?

Accepted Answer

Supported payment methods depend on the active billing provider and plan. Recruiter checkout and billing flows show the available payment options before purchase.

Question 21

Can I cancel my subscription?

Accepted Answer

Yes. Recruiter subscriptions are designed to be flexible, and billing access can be adjusted or canceled according to the active plan terms.

Question 22

Who can access candidate information?

Accepted Answer

Candidate information is accessed through authenticated product flows and recruiter workflows where visibility and application context allow it.

Question 23

Is my data secure?

Accepted Answer

Diplotix is built around authenticated access, protected routes, and controlled data flows. Sensitive credentials and service role keys must never be exposed publicly.

Question 24

Is AI training performed on my data?

Accepted Answer

Diplotix does not use this public FAQ page to collect or grant permission for AI training. AI-assisted product features should use data only within the relevant authenticated workflows and product policies.

Question 25

What is the Talent Market?

Accepted Answer

Talent Market is a privacy-safe preview of anonymized candidate availability. It helps recruiters understand available supply without exposing names, resumes, or contact details publicly.

Question 26

Can recruiters contact Talent Market candidates directly?

Accepted Answer

Not from the public Talent Market page. Introductions must go through approved Diplotix workflows, and contact details are shared only when the workflow allows it.

Question 27

Does Talent Market guarantee a hire?

Accepted Answer

No. Talent Market is a discovery and introduction workflow. It does not guarantee applications, interviews, offers, or hires.

Question 28

How do I contact support?

Accepted Answer

You can use Diplotix help and support surfaces or contact the team from the public Contact page with your account type, the page you were using, and what went wrong.

Question 29

Do Enterprise customers receive dedicated assistance?

Accepted Answer

Yes. Enterprise plans can include custom onboarding, reporting, integrations, and dedicated support based on the agreed plan.

Frequently Asked Questions

For candidates

For recruiters

For privacy-first discovery

Getting Started

Candidate Questions

Recruiter Questions

24-Hour Candidate Match Guarantee

Billing & Plans

Privacy & Security

Talent Market

Support

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